FAQs -Frequently Asked Questions | BlueFery Help Center

Simply browse our collections, select your desired product, choose your size or variant, and click "Add to Cart" or "Buy It Now". You can also order directly via WhatsApp at 0315-8972398 — just send us the product name and your delivery address.

You pay the courier only when your order arrives at your doorstep — no advance payment required. Simply place your order and we'll handle the rest

We accept the following payment methods:

• Cash on Delivery (COD) — available all over Pakistan
• Bank Transfer — account details shared on WhatsApp after order
• EasyPaisa / JazzCash — contact us on WhatsApp for details
• Credit / Debit Card — via secure online checkout

Absolutely! You can order directly by messaging us on WhatsApp at 0315-8972398. Share the product name or link, your full address, and your preferred payment method — we'll take care of the rest.

Yes! We have exclusive bundle deals — the more you buy, the more you save:

• 2 Dresses → Rs. 300 Off — use code BUNDLE2
• 3 Dresses → Rs. 700 Off — use code BUNDLE3
• 4 Dresses → Rs. 1,000 Off — use code BUNDLE4
• 5 Dresses → Rs. 1,500 Off — use code BUNDLE5

Simply add your dresses to cart and enter the code at checkout!

You can cancel your order before it has been dispatched. Please contact us immediately on WhatsApp at 0315-8972398 with your order number. Once the order has been shipped, it cannot be cancelled.

The delivery charge is the same regardless of the number of items or your location within Pakistan.

Estimated delivery times:

• Lahore, Karachi, Islamabad, Rawalpindi: 2–3 working days
• Other major cities: 3–4 working days
• Remote areas: 4–6 working days
• Sale / Eid season: 5–7 working days

Yes! We deliver to every city, town, and village across Pakistan. Whether you are in Karachi, Lahore, Peshawar, Quetta, Gilgit, or anywhere in between — we've got you covered.

Once your order is dispatched, we will send you a tracking number via WhatsApp. You can use this number on the courier company's website to track your delivery in real time. You can also use the Track Order option on our website.

Currently, we only deliver within Pakistan. International shipping is coming soon — stay tuned to our social media for updates!

Yes! After placing your order, you will receive a confirmation call or SMS from our team. Please ensure your phone number is correct and reachable. The courier will also call you before delivery.

This is a nationwide policy followed by all courier services — not a BlueFery rule. Please pay the courier first, then inspect your package. If there is any issue, contact us immediately on WhatsApp.

If you find any issue with your order after payment, please take clear photos immediately and contact us on WhatsApp at 0315-8972398 within 48 hours. Our team will review your case and provide a solution as quickly as possible.

The courier will typically attempt delivery 2–3 times and will call you before each attempt. If you miss the call, please contact us on WhatsApp at 0315-8972398 so we can coordinate with the courier on your behalf.

Each item goes through a thorough quality check before it is packed and dispatched to you.

Minor color variations can occur due to differences in screen resolution, brightness settings, and photography lighting. We always try to capture the most accurate colors possible. For a better idea of the true color, check the customer review photos on the product page.

• Unstitched: You receive the fabric and can have it stitched to your preferred measurements and style by your local tailor.
• Ready-to-Wear: The dress is already fully stitched and ready to wear — available in standard sizes.

Some of our designs are restocked, while others are limited edition. To find out if a specific item will be restocked, please contact us on WhatsApp. You can also follow our social media pages for new arrival announcements.

You can request a return or exchange within 7 days of receiving your order, provided the item is:

• Unused and unwashed
• In its original packaging with all tags intact

A PKR 700 restocking fee applies per dress. Please visit our full Return & Exchange Policy page for complete details.

Contact us on WhatsApp at 0315-8972398 with your order number and photos of the product. Our team will guide you through the process within 24 hours.

Please contact us within 48 hours of delivery with clear photos via WhatsApp. We will arrange a free replacement or full refund.